MRR, New subscription charts are not correct

Incident Report for Qonversion

Resolved

This incident has been resolved.
Posted Aug 08, 2025 - 10:11 UTC

Monitoring

The problem has been resolved, and the historical data is now correct. The team is now monitoring the situation.
Posted Aug 06, 2025 - 09:32 UTC

Identified

The main cause has been found. The team is beginning to address the inaccuracy and correct the historical data.
Posted Aug 05, 2025 - 08:08 UTC

Investigating

The data in the MRR and New Subscription charts is inaccurate once again. This is the same issue for which we closed an incident on July 15, 2025. We are investigating the problem. Core services remain unaffected.
Posted Jul 28, 2025 - 19:42 UTC
This incident affected: Realtime Dashboards.