All Systems Operational
API ? Operational
90 days ago
99.01 % uptime
Today
Realtime Dashboards Operational
90 days ago
99.91 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jan 28, 2023

No incidents reported today.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023
Completed - The scheduled maintenance has been completed.
Jan 25, 17:00 UTC
Update - Additional replicas have been added and synced. Efforts are being made to rectify data consistency. Our team will be working to restore all data and stabilise the service for the next few hours. We will continue to focus on improving the cache layer and reinforcing infrastructure to enhance stability.

Thank you for your patience. If you have any questions, please reach out to support.

Jan 24, 22:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 17:01 UTC
Scheduled - To avoid further outages, we’re improving our infrastructure by adding reserve resources to our system and connecting an additional cloud provider. That can cause some delays in dashboards and integration events.

However, revenue tracking and subscription management work as usual. Additionally, you can notice a rollback of changes you’ve made in project settings since 16.01. They will be restored as soon as our maintenance work is finished. We highly appreciate your patience and working non-stop to deliver the best possible service.

Jan 23, 16:50 UTC
Jan 24, 2023
Jan 23, 2023
Resolved - This incident has been resolved.
Jan 23, 16:47 UTC
Investigating - We've experienced a temporary dashboards outage. The outage was related to the raw data preprocessing within the analytics database.

This issue does not affect your data and Subscription Management or your customers; it's all about the data on the dashboards. We are working to have the service back up and running as soon as possible.

Jan 23, 06:09 UTC
Jan 22, 2023

No incidents reported.

Jan 21, 2023
Completed - The scheduled maintenance has been completed.
Jan 21, 02:26 UTC
Update - We are continuing to verify the maintenance items.
Jan 21, 01:41 UTC
Verifying - Verification is currently underway for the maintenance items.
Jan 21, 00:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 23:30 UTC
Scheduled - We will be undergoing scheduled maintenance during this time, and analytics may be delayed for a period of time.

The maintenance does not affect your data and Subscription Management or your customers; it's all about the data on the dashboards.
Realtime Dashboards

Jan 20, 22:43 UTC
Jan 20, 2023
Jan 19, 2023

No incidents reported.

Jan 18, 2023
Resolved - The incident has been resolved. Attribution data (ASA and others) is still paused; we’re working on restoring it. You’ll start seeing data affected by the incident in your dashboard within the next 24 hours.

On top of that, our team is entirely focused on making several urgent changes that will be implemented during this week:
- Add extra caching mechanism for our APIs, enabling them to work in case databases are fully down
- Add additional replicas to the base cluster
- Collaborate with the cloud provider to prevent the reoccurrence of the issue

Jan 18, 11:45 UTC
Update - The incident has been resolved. We are monitoring the situation. Attribution data (ASA and others) is still paused; we’re working on restoring it. You’ll start seeing data affected by the incident in your dashboard within the next 24 hours.

On top of that, our team is entirely focused on making several urgent changes that will be implemented during this week:
- Add extra caching mechanism for our APIs, enabling them to work in case databases are fully down
- Add additional replicas to the base cluster
- Collaborate with the cloud provider to prevent the reoccurrence of the issue

Jan 18, 08:41 UTC
Update - Resolved
- Analytics & Subscription Management modes are fully operational
- Subscription Events are being sent to enabled integrations

In progress:
- Charts’ data & older revenue events actualisation are in progress
- Attribution (ASA and other) is paused at the moment; we’re working on restoring it
- We’re adding an additional caching layer between our cloud provider and us to avoid potential service interruptions

Jan 17, 22:13 UTC
Update - Integrations are up and running.

The next steps:
- To resend events affected by the incident
- To have other Qonversion’s system parts work as expected.

We’ll keep you updated.

Jan 17, 16:35 UTC
Update - Qonversion API is operational, and purchases are working as expected. We’re monitoring the situation and working on problems with other parts of the service (integrations, raw data reports, etc.). Data in dashboards is still delayed. We’re working on this at the moment. We’ll be providing more updates soon.
Jan 17, 14:25 UTC
Update - We are continuing to monitor for any further issues.
Jan 17, 12:42 UTC
Update - We keep monitoring the situation. The Subscription management mode & API have been restored. Data in dashboards is delayed and actual for the time before the incident starts.

We have yet to deal with the aftermath of the incident. We will get back to you with details as soon as the technical work is completed.

Jan 17, 12:30 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 17, 12:09 UTC
Update - Our team is continuing to work on getting the service back up and running on the new cluster. We’re closely working with our cloud provider. Our team is integrating the recently released patch for the MySQL software to resolve the incident.
Jan 17, 09:58 UTC
Update - Our team is currently trying to get the service back up and running on the new cluster. We’re closely working with our cloud provider, which is also trying to run our service back up on the old cluster with our backup data. We’re planning to complete the final steps for migration to a new database and assuming to fix this issue as soon as possible.
Jan 17, 05:20 UTC
Update - We are still working on resolving this problem and will give you more information soon.
Jan 16, 19:15 UTC
Update - Unfortunately, the patch was not successful. Our engineers are now exploring next steps.
Jan 16, 16:08 UTC
Update - Our team is currently in the process of integrating the recently released patch for the MySQL software. This patch includes various updates and fixes that will improve the overall performance and security.
Jan 16, 14:42 UTC
Identified - The issue has been identified. We have escalated that to our database provider. We are working on the fix.
Jan 16, 14:05 UTC
Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.
Jan 16, 13:23 UTC
Jan 17, 2023
Jan 16, 2023
Jan 15, 2023

No incidents reported.

Jan 14, 2023

No incidents reported.