Charts data delayed

Incident Report for Qonversion

Resolved

This incident has been resolved.
Posted Mar 14, 2025 - 12:00 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 14, 2025 - 11:45 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Mar 14, 2025 - 08:00 UTC

Investigating

We've experienced a temporary dashboards outage. The outage was related to the raw data preprocessing within the analytics database.

This issue does not affect your data and Subscription Management or your customers; it's all about the data on the dashboards. We are working to have the service back up and running as soon as possible.
Posted Mar 13, 2025 - 05:00 UTC
This incident affected: Realtime Dashboards.