MRR, New subscription charts are not correct

Incident Report for Qonversion

Update

We have fixed the key issue affecting MRR and New Subscription charts. Fresh data is now appearing correctly. We are currently working on updating historical data to ensure full accuracy.
Posted Jul 11, 2025 - 21:07 UTC

Identified

We've found a problem where trial conversions are not being properly updated in our logs for those charts. We are working on a solution and will recalculate the affected subscription states.
Posted Jul 09, 2025 - 18:48 UTC

Investigating

We are currently investigating this issue.
Posted Jul 08, 2025 - 18:43 UTC
This incident affects: Realtime Dashboards.