Issues with transactions from Korea
Incident Report for Qonversion
The incident has been resolved. Thank you for your patience and understanding. If you encounter any further issues, please don't hesitate to let us know and contact our support team.
Posted Jan 02, 2024 - 17:31 UTC
We are pleased to report significant progress in resolving the issue of displaying correct product prices for transactions from Korea. As of now, we have successfully corrected a portion of the data specifically for January 2nd.

Our team continues to work diligently on rectifying the remaining data. We have confirmed that only transactions from the 2nd of January were affected by this issue.

We sincerely appreciate your patience and understanding as we work towards completely fixing this issue. Rest assured, we are making every effort to ensure that all data is accurate and reflects the correct transaction values.
Posted Jan 02, 2024 - 17:14 UTC
We have identified the source of the issue affecting the display of product prices for transactions from Korea. It appears that the problem lies with our currency exchange rate provider, where we received incorrect exchange rates.

Our team is investigating why this error occurred with the currency exchange data. We are working closely with our provider to ensure such discrepancies are avoided in the future.

Moving forward, new transactions will be processed with the correct exchange rates. We are also actively working on rectifying the exchange rates for the affected transactions that were previously recorded.
Posted Jan 02, 2024 - 15:44 UTC
We are experiencing technical difficulties with displaying product prices for transactions originating from Korea. Our team is actively working to identify and resolve the issue as quickly as possible.

Please note that this issue is related to analytics data and does not affect your customers or their experience. Transactions are being processed normally, and entitlements are being received correctly.

We are diligently investigating the root cause of this discrepancy and will provide updates as more information becomes available. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this matter.
Posted Jan 02, 2024 - 15:38 UTC
This incident affected: Realtime Dashboards.